Global VRS

A Division of ASL SERVICES HOLDINGS LLC, an FCC eligible provider

CUSTOMER CARE: 877-326-5457

ENGLISH VRS: 888-472-6778

ESPAÑOL VRS: 888-472-6768

HEARING CALLERS: 877-326-3877

Archives for category GlobalVRS Service Updates

Friday, February 8th 2013 Update

Posted by on in GlobalVRS Service Updates

Gracias VRS experienced a brief service impairment on Thursday, February 7, 2013 between 7:57 PM and 8:31 Eastern Time. Information received from the Company’s platform provider indicates that there was an “H323 attack” consisting of a high volume of fraudulent calls directed to GraciasVRS’ relay services platform, rendering the Company’s H323 gateway incapable of processing calls. A number of other entities, not necessarily relay...

Monday, April 9th 2012 Update

Posted by on in GlobalVRS Service Updates

Gracias VRS experienced a brief service interruption on Monday, April 9th 2012 between 12:05pm and 1:23pm. During this time the PSTN lines were interrupted and corresponding parties associated with monitoring these lines were immediately contacted. The colo location hosting the PSTN lines was contacted and the server was rebooted and this resolved the problem.

We thank our clients for their patience during this time!

Service Interruption

Posted by on in GlobalVRS Service Updates

Gracias VRS experienced a brief service interruption on Saturday February 25th, 2012, between 8:55pm and 10:50pm EST. During this time the PSTN lines were interrupted and corresponding parties associated with monitoring these lines were immediately contacted. The colo location hosting the PSTN lines was contacted and the server was rebooted and this resolved the problem.

During this time, clients were able to dial into our service...