FCC Regulations for the Provision of Telecommunications Relay Services (TRS) pursuant to Title IV of the Americans with Disabilities Act (ADA), Pub. L. No. 101-336, § 401, 104 Stat.327, 366-69 (adding Section 225 to the Communications Act of 1934, as amended, 47 U.S.C. § 225.
In the event of an emergency requiring you to place a 9-1-1 call through GlobalVRS, your call will be moved to the highest priority to be answered. Our CA will ask you for your current location to share with 9-1-1 Operators. If you are registered with GlobalVRS, we will also provide 9-1-1 dispatchers with the address information listed on your Personal Online Profile and other critical information to the appropriate 9-1-1 dispatcher in the event you cannot provide your current calling location. Should you get disconnected, the CA will make every attempt to call you back to continue the call. You may update your address within your Personal Online Profile at https://secure.globalvrs.com/v2/en/login/ any time. You may also use a telephone/cellphone to dial 9-1-1 that will automatically pinpoint your exact physical location and connect you to the appropriate dispatch center automatically, if you prefer.