Global VRS

A Division of ASL SERVICES HOLDINGS LLC, an FCC eligible provider

CUSTOMER CARE: 877-326-5457

ENGLISH VRS: 888-472-6778

ESPAÑOL VRS: 888-472-6768

HEARING CALLERS: 877-326-3877

Archives from February 2013

February 13th, 2013 Service Notice

Posted by on in GlobalVRS Service Updates

Our Valued Gracias Customers! Early tomorrow morning on February 13th, 2013 we will be performing a routine update to our system in order to deliver the best possible product to our customers. The update will happen between 2:30 A.M. and 3:30 A.M. EST and should last approximately 10 minutes. It is our sincere desire to provide you with excellent service and we are grateful for your loyalty!

Friday, February 8th 2013 Update

Posted by on in GlobalVRS Service Updates

Gracias VRS experienced a brief service impairment on Thursday, February 7, 2013 between 7:57 PM and 8:31 Eastern Time. Information received from the Company’s platform provider indicates that there was an “H323 attack” consisting of a high volume of fraudulent calls directed to GraciasVRS’ relay services platform, rendering the Company’s H323 gateway incapable of processing calls. A number of other entities, not necessarily relay...