CUSTOMER CARE: 877-326-5457

ENGLISH VRS: 888-472-6778

ESPAÑOL VRS: 888-472-6768

HEARING CALLERS: 877-326-3877

Archives for category GlobalVRS Service Updates


Posted by on in GlobalVRS Service Updates

Please note the GlobalVRS system was temporarily down from 1:31pm-1:55pm EST on January 19th, 2014 as a result of an error in a node on the platform synchronizing with our database. The problem was immediately identified and fixed. After the fix was put in place the platform was fully restored and operating at an optimal level.


Posted by on in GlobalVRS Service Updates

Leales consumidores

Lamentamos, en gran manera, informarles que por circunstancias fuera del control de Global VRS, experimentamos una interrupción de nuestro servicio el 27 de junio de 2013. Esta interrupción de nuestro servicio ocurrió aproximadamente a las 8pm EDT y duró unas dos horas. Global VRS se disculpa por cualesquier inconveniente que dicha interrupción haya ocasionado a nuestros clientes. Si tienen alguna preocupación...


Posted by on in GlobalVRS Service Updates

Loyal Consumers,

We regretfully inform you that due to circumstances beyond the control of Global VRS we experienced a service outage on June 27, 2013. This service outage occurred at approximately 8p EDT and lasted approximately two hours. Global VRS apologizes for any inconvenience this may have caused our customers. If you have any concerns they may be directed to Thank you and we look forward to servicing your...

Gracias VRS is Now Mobile!

Posted by on in Global VRS News, GlobalVRS Service Updates

Gracias is THRILLED to announce that we have gone mobile with our premier VRS product, GX-Pro! You can now download our mobile app GX-Pro Mobile from your Android device on Google Play. You will get our same great ASL, Spanish, and English interpreting service ON THE GO!

We recommend using GX-Pro Mobile on wi-fi so that you can get the best quality video experience possible. So what are you waiting for?! Download GX-Pro Mobile TODAY...

February 13th, 2013 Service Notice

Posted by on in GlobalVRS Service Updates

Our Valued Gracias Customers! Early tomorrow morning on February 13th, 2013 we will be performing a routine update to our system in order to deliver the best possible product to our customers. The update will happen between 2:30 A.M. and 3:30 A.M. EST and should last approximately 10 minutes. It is our sincere desire to provide you with excellent service and we are grateful for your loyalty!