VRS is Easy To Use
GlobalVRS is available 24 hours a day 7 days a week.
Video Relay Service (VRS) allows the Deaf and hard-of-hearing communities to make and receive telephone calls to hearing people.
Using a video connection through a TV or a computer (PC) to an interpreter the call is relayed.
If you already own a videophone (VP), add us to your contacts list by dialing GlobalVRS.tv.
Deaf VRS is a Free Service
Deaf video relay service (deaf vrs) was established by the the FCC of the U.S. Government as a free service allowing Deaf and hard-of-hearing people to talk to hearing people on the telephone. There are no charges to either party for any part of a VRS call.
Video Relay Service User Registration Notification Acknowledgment
GlobalVRS is a federal telecommunications fund-eligible video relay provider who is dedicated to providing exceptional services to the Deaf Community while showing absolute respect for its diversity, language, culture, uniqueness and values. We are excited to have you become a part of the GlobalVRS family and get the best of our truly unique services!
As an eligible video relay services provider, Federal Communications Commission regulations require us at GlobalVRS to provide you with the following important information about registering and our services:
By selecting the user notification acknowledgment in the registration process, you are acknowledged that you have read and understand the following:
Who can register to use VRS and obtain a 10-digit VRS phone number:
VRS is primarily used by Deaf, Hard of Hearing, Deafblind, Low Vision consumers who live in the United States and/or United States territories. You must know and use Sign Language when using VRS. You must register and be approved by GlobalVRS before you can begin using the software and service. By registering you are requesting GlobalVRS to be your default provider. This means that any calls processed to/from your videophone will be interpreted by GlobalVRS Interpreters unless directed otherwise on your VRS software.
What information is collected during registration:
Information including but not limited to your first name, last name, home address (used for emergencies), date of birth, last four digits of your social security number, language of preference, phone, text, confirmation that you know sign language and need to use VRS as a form of communication, confirmation that GlobalVRS has permission to share your information with the FCC User Registration Database (URD) and requirement to create a passcode. This information is then used to create a Personal Online Profile to access your personal information.
How is your personal information used:
GlobalVRS knows your information is private. GlobalVRS employees with direct impact on customer care of our clients will use the information collected to contact you directly, send you information on VRS industry updates and company news, products or services. GlobalVRS also uses other companies to support VRS operations. Employees, contractors, consultants have limited access on a strictly need to know basis. Commission staff might inquire on VRS consumer activity and information would be provided upon request as directed by the Commission. GlobalVRS follows strict compliance with laws that govern your personal information called Customer Proprietary Network Information (“CPNI”). We will never use or sell your personal information to other companies.
How to Register:
New Deaf/HH User: Go to www.globalvrs.com and click New Account to start registration process
Deafblind User: Go to www.globalvrs.com and click New Account or contact Customer Care
Company: Contact Customer Care to complete required forms
Hearing User: Contact Customer Care to complete required forms
GlobalVRS Employee/Testing/Service Numbers: See VRS Compliance Officer for required form
Once the required forms have been completed, your information will be submitted to the User Registration Database (URD) to verify your identity. Customer care will notify you once the URD provides results of your registration and complete a 1-1 Interview. If you have passed, then Customer Care will activate your service. If you do not pass, Customer Care will contact you to let you know what additional information is needed to submit before your account can be activated.
You can begin using your new 10-digit number
By successfully registering as a GlobalVRS Registered User through the GlobalVRS registration process, you will be assigned a ten-digit telephone number. This number is assigned specifically to you for your use in placing and receiving video relay service calls, and may not be used by any other individual. The number is assigned based on numbers assigned generally to your Registered Location and is retained in the Federal Communications Commission’s Telecommunications Relay Service – User Registration Database.
NOTE: GlobalVRS does not issue Toll Free Numbers to consumers. If you have been given a Toll Free number by a VRS provider, or wish to port a Toll Free number issued by a VRS provider, you must contact the company who gave you the Toll Free number. For further questions on this please contact Customer Care.
Download the Software: You will receive a welcome email that will provide instructions on how to download the GlobalVRS software along with a copy of your username and password. Once logged in, you can then make/receive video calls.
Get Familiar with your Personal Online Profile: This is a secure login that will allow you to view/update all of your personal information and securely upload documents to Customer Care. Click Here to access the Personal Online Profile: https://secure.globalvrs.com/v2/en/login/
Keep Updating Your Profile Updated in case of an Emergency: When you first register, you list your home address. It is important to know this address is what will appear to a GlobalVRS in case of a 9-1-1 Emergency. It is always important to keep your address updated in your Personal Online Profile so first responders know where you are at if you are in an emergency. If first responders do not have an accurate location, precious time will be lost and could mean the difference between life and death!
NOTE: If you are a Hearing User: You will not be able to place emergency (911) calls because your point-to-point calling through GlobalVRS. You need to call 9-1-1 through your cell phone or home telephone.
Begin Using the Service!
GlobalVRS has services made for English-ASL, Spanish-ASL and DeafBlind users. There is also an option to call directly to Customer Care and 9-1-1 Emergency Services. Open your GlobalVRS software and choose the service you want to connect to. Our Interpreters will take excellent care of you!
We Are Here to Support You:
If you have ANY questions when using the service, please let us know! Our Customer Care team is available Monday-Friday from 9:00am to 8:00pm EST. If you call during a time that Customer Care is closed, you can either leave a video mail or email the Team. They will get back to you the following business day.
Customer Care Contact Information:
On Your Videophone Dial: 877-326-5457
You Can Change Your Service If Desired:
Any registered VRS user may decide at any time to “port” their VRS number, meaning having their 10-digit number number changed to a different VRS provider to become the default provider. Anyone that wants to port their TDN number to GlobalVRS must complete a Letter Of Authority (LOA). You can get this form from the Customer Care team. Should you choose to port your 10-digit number away from GlobalVRS that is your right to do so and we sincerely hope you would look to use GlobalVRS again in the future.
GlobalVRS is dedicated to Connecting Our World.
Our Interpreters will make the best VRS experience possible for YOU.
We Have Top Quality Interpreters
The Video Interpreters (VI’s) that work for GlobalVRS hold themselves to very high standards.
This will help you with your communication process with your deaf VRS by using American Sign Language (ASL) and speaking in Spanish or English, depending on your needs. We are your trilingual VRS providers.
For GlobalVRS your privacy is a priority. Our video interpreters handle your calls with confidentiality, so you can feel safe.
No matter what service you choose, our vrs services providers will always be there to help. That’s why at GlobalVRS we say that we are “Always With You”.
Fast Fast Fast
When you make a VRS call, you want it to happen fast.
GlobalVRS has made the promise to have the highest technology standards. If you already own a videophone (VP), add us to your list by dialing GlobalVRS.tv. Try us and see how fast we are.
GlobalVRS strictly adheres to all FCC regulations that govern Telecommunications Relay Service (TRS). This includes rules that pertain to VRS and the Mandatory Minimum Standards (MMS) that all VRS providers must adhere to. (https://www.fcc.gov/general/